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SHIPPING & DELIVERY

What is your delivery policy?

Samsonite strives to deliver your order within the delivery timing listed. Please note that the expected delivery time is at our best approximation and will vary with circumstances such as online security checks, delivery restrictions, payment and stock availability.

The actual time of deliver will also be subject to the delivery schedule of the 3rd party logistic provider (“3PL”) engaged by Samsonite which may be changed from time to time by the 3PL without any prior notice.

Delivery Charges

Free delivery on all orders for West Malaysia

Samsonite Malaysia reserves the right to adjust the delivery rate without any prior notice, and this shall be reflected upon checkout.

What should I do if my order hasn't been delivered yet?

If your order has not arrived by the estimated delivery date, please email us at ecommerce.my@samsonite.com including your contact details and Order ID.

How long does delivery take?

Standard shipping

Within Klang Valley area: 3-5 working days after shipping out

Out of Klang Valley area: 6-9 working days after shipping out

*Please note that it may take a longer period for orders under remote area and during promotions, holidays, and festive season.

Express shipping

Orders will be delivered within 2 working days. Order placed on Friday (PM) to Sunday and Public Holiday will be processed on next working day.

* SMS notifications will be sent upon order been arranged, please ensure availability to receive calls from Mxpress to facilitate prompt delivery.